Frequently Asked Questions
Everything you need to know about your Outside Sports gear and orders.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your outdoor apparel sooner.
What is your return policy for performance wear?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, base layers and swimwear must have the original seal intact.
Are your products covered by a warranty?
Yes, many of our technical brands offer a limited lifetime warranty against manufacturing defects. If you experience a quality issue, please contact our support team with photos of the fault.
How do I find the right size for technical gear?
Each product page features a detailed 'Size Guide' button. We recommend measuring your chest, waist, and inseam to compare against our brand-specific charts for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.
How should I care for my waterproof jackets?
To maintain the DWR coating, we recommend washing with a technical detergent like Nikwax and tumble drying on low heat to reactivate the water repellency.